Whether you’re already using software or looking to get started, learn how Kopperfield compares to Housecall Pro and how both platforms can help grow your home services business.
Learn more ->Kopperfield and Housecall Pro are two software platforms designed for the home services. Each has tools to help contractors capture leads, book projects, and collect payments. While they serve similar needs, though, both platforms are quite different.
Created in 2013, Housecall Pro provides general tools for a wide variety of industries — from pest control to pool and spas. Kopperfield is a newer company built specifically for electrical, solar, and HVAC professionals. Its features are designed to save time and close more customers with features like faster communications. Compared to Housecall Pro, Kopperfield has no hidden fees and includes a dedicated support team to help with custom integrations.
Investing in software is a big step, but it’s also an impactful one. With the right tools, you can save time and see your company grow like never before. In this comparison, we’ll outline some of the key features of Kopperfield and Housecall Pro to help you take the right step for your business.
Determining which tool is right for you
Kopperfield and Housecall Pro each offer different features to help home services businesses. Choosing the right platform depends on your specific goals, company size, existing software, and the specific features you care about most.
Housecall Pro
Lead capture
Lead capture
Web page creation
Web intake forms
Automatic phone intake
Review management
Customer satisfaction surveys
AI-assisted project intake
Instant responses
Sales performance reports
Communications
Communications
Business phone line
Two-way SMS
Shared team inbox
Inbound / outbound calling
Simultaneous email + SMS
Video calling
Phone transcripts
Site visits and scheduling
Site visits and scheduling
Mobile app
Coming soon
"On my way" texts
Coming soon
Team dispatching
Project scheduling
Calendar notifications
Satellite imagery
Remote photo / video collection
Property insights
Project scoping forms
Permit history
Proposals and payments
Proposals and payments
Online booking tools
Consumer financing options
Subscription billing
Proposal builder
Custom line items
Payment processing
Payment reminders
Competitive pricing insights
Automatic rebate information
Project management
Project management
Equipment tracking
Job costing
Shared team inbox
Internal project notes
Automatic folder routing
Customer-based workflow
AI-powered automations
Customizable notifications
Lead capture
Kopperfield and Housecall Pro make it easy to convert leads into paying customers. Both platforms offer a suite of options to attract leads through custom landing pages, branded web forms, and inbound phone calls. Kopperfield also supports AI-assisted project creation. For leads received via email, Kopperfield can parse messages to create a customer project.
Compared to Housecall Pro, Kopperfield also specializes in instant lead response. Studies have found that customers are up to 8 times more likely to convert if they hear back within 5 minutes. This makes speed to lead critical. With instant replies, Kopperfield helps you immediately engage with new leads. Respond first with personalized texts sent within seconds of a customer request.
Unlike Housecall Pro, Kopperfield also provides detailed marketing data to help drive lead generation. You can view not only where your leads come from, but also analyze conversion by source. This allows you to see which type of leads convert into paying customers so you can optimize ad spend and run a more efficient business.
One of the things leads often look at is your reputation. Kopperfield and Housecall Pro both include tools to collect customer reviews. Besides reviews, Kopperfield also helps manage your public reputation. By capturing reviews from only your most satisfied customers, Kopperfield preserves your 5-star rating to drive future growth.
One of the things leads often look at is your reputation. Kopperfield and Housecall Pro both include tools to collect customer reviews. Besides reviews, Kopperfield also helps manage your public reputation. By capturing reviews from only your most satisfied customers, Kopperfield preserves your 5-star rating to drive future growth.
Communications
Once a lead is in your system, having tools set up for customer communications is critical. When it comes to communications, both the frequency and the channel (i.e., text, email, etc.) matter. Kopperfield’s own research backs this up. Over 90% of jobs booked on Kopperfield involve at least one message sent over SMS. And more than two thirds of projects use more than one channel, including text, email, and phone.
Given the power of communications, it’s no surprise that both Kopperfield and Housecall Pro have features to quickly contact customers. Each tool provides shops with a business line for calling so you can tie phone records back to customer records. Kopperfield also provides transcripts to help capture follow-ups, as well as built-in video calling.
Kopperfield is even more differentiated when it comes to SMS. Housecall Pro supports two-way texting that is accessed in a separate inbox. Kopperfield makes this easier: you can message customers right from their project page. With so many homeowners using SMS to book jobs, this makes it easier to win work and close customers faster.
It can be hard to know when a customer prefers text versus email. With Housecall Pro, you have to decide whether for each message. If you don’t choose right, a message can get lost or go unread. Kopperfield removes the guesswork and sends every message via both email and text. With a single inbox, customers and contractors can move between channels without messages going missing.
Given the power of communications, it’s no surprise that both Kopperfield and Housecall Pro have features to quickly contact customers. Each tool provides shops with a business line for calling so you can tie phone records back to customer records. Kopperfield also provides transcripts to help capture follow-ups, as well as built-in video calling.
Kopperfield is even more differentiated when it comes to SMS. Housecall Pro supports two-way texting that is accessed in a separate inbox. Kopperfield makes this easier: you can message customers right from their project page. With so many homeowners using SMS to book jobs, this makes it easier to win work and close customers faster.
It can be hard to know when a customer prefers text versus email. With Housecall Pro, you have to decide whether for each message. If you don’t choose right, a message can get lost or go unread. Kopperfield removes the guesswork and sends every message via both email and text. With a single inbox, customers and contractors can move between channels without messages going missing.
Estimating and scheduling
Once you’ve started talking to a customer, it's important to estimate and schedule the project without wasting any time. Kopperfield and Housecall Pro help with in-platform scheduling and dispatching. From one window, you can view your entire team's calendar and assign jobs. With Kopperfield, you can also send customer reminders and team calendar alerts.
In some cases (especially for smaller jobs), in-person appointments might not be necessary. That’s why Kopperfield also offers tools to help with remote scoping and estimating. Contractors using Kopperfield quote over 90% of their jobs with remote site visits and save 2 hours on average per project.
With Kopperfield, contractors can review property data and qualify customers in advance. For every customer address, Kopperfield provides powerful data to help with estimating. Housecall Pro provides only satellite imagery. Kopperfield gives contractors permit history, square footage, ownership, and more.
Kopperfield also makes it easy to collect scoping details and photos from customers. When a customer requests a service, Kopperfield enrolls them in a personalized follow-up flow. If a customer wants an EV charger, Kopperfield sends a guided form for them to submit panel photos and wire run length estimates. Combining these details with property data, you can qualify customers within minutes.
With Kopperfield, contractors can review property data and qualify customers in advance. For every customer address, Kopperfield provides powerful data to help with estimating. Housecall Pro provides only satellite imagery. Kopperfield gives contractors permit history, square footage, ownership, and more.
Kopperfield also makes it easy to collect scoping details and photos from customers. When a customer requests a service, Kopperfield enrolls them in a personalized follow-up flow. If a customer wants an EV charger, Kopperfield sends a guided form for them to submit panel photos and wire run length estimates. Combining these details with property data, you can qualify customers within minutes.
Proposals and payments
As you start scoping and scheduling, you'll need an efficient way to manage proposals and payments. Both Kopperfield and Housecall Pro have a standard set of tools for custom estimates. This includes access to a library of common line items. Kopperfield and Housecall Pro each also provide tools to send invoices, collect deposits, and schedule overdue payment reminders.
Unfortunately, these tools alone are not always enough to win work. Today, customer experience matters more than ever and homeowners expect information right from their phone. As of 2024, almost 40% of all payments made on Kopperfield were through Apple Pay or Google Pay. For this reason, Kopperfield (as compared to Housecall Pro) has double-downed on its mobile design. Homeowners using Kopperfield can pay with one tap from their phone and explore proposals right from their texts.
Kopperfield’s proposal features don’t stop there. If you’re doing an EV charger install with Kopperfield, you'll get market data to help price your job competitively in the area. Kopperfield also surfaces EV rebates for customers. When creating a proposal, contractors can automatically attach incentive info to help close the sale. Kopperfield’s proposals and payments go the extra step to help you win more work in less time.
Unfortunately, these tools alone are not always enough to win work. Today, customer experience matters more than ever and homeowners expect information right from their phone. As of 2024, almost 40% of all payments made on Kopperfield were through Apple Pay or Google Pay. For this reason, Kopperfield (as compared to Housecall Pro) has double-downed on its mobile design. Homeowners using Kopperfield can pay with one tap from their phone and explore proposals right from their texts.
Kopperfield’s proposal features don’t stop there. If you’re doing an EV charger install with Kopperfield, you'll get market data to help price your job competitively in the area. Kopperfield also surfaces EV rebates for customers. When creating a proposal, contractors can automatically attach incentive info to help close the sale. Kopperfield’s proposals and payments go the extra step to help you win more work in less time.
Project management
It’s not enough to have great tools to impress customers. Contractors need tools to stay on top of projects without anything slipping. Kopperfield and Housecall Pro both include features to manage internal workflows and team handoffs.
Staying organized starts with having a simple way to stay up-to-date on a customer project. Kopperfield and Housecall Pro have a few solutions in place to help with this, starting with a shared inbox for your team. With a single messaging thread, it’s easy to connect conversations between different team members. Kopperfield and Housecall Pro each also have a central place to add internal notes. Team members can leave comments for others to create a smoother customer handoff.
Staying organized starts with having a simple way to stay up-to-date on a customer project. Kopperfield and Housecall Pro have a few solutions in place to help with this, starting with a shared inbox for your team. With a single messaging thread, it’s easy to connect conversations between different team members. Kopperfield and Housecall Pro each also have a central place to add internal notes. Team members can leave comments for others to create a smoother customer handoff.
Kopperfield's simplified workflow also helps contractors manage customer projects. In Housecall Pro, contractors use separate tabs to create jobs, estimates, and customers. Customer communications are siloed to a separate part of the platform. In Kopperfield, the customer is front and center. Contractors can manage a job end-to-end in a single project page and create a job, estimate, or event in one place. This helps increase productivity for you and your team.
When it comes to follow-ups, Kopperfield also empowers your team to respond without delay. Beginning with project intake, Kopperfield routes jobs to custom folders for faster follow-up. For example, Kopperfield can assign any new battery lead to a dedicated team focused on these jobs.
With Kopperfield’s notification settings, contractors can decide when and where to receive alerts, too. Select either email or text to match your individual workflow. Unlike Housecall Pro, Kopperfield also allows contractors to build custom AI-powered automations based on customer actions. If a customer asks a question or seems unhappy, you can use Kopperfield to send a personalized response based on their experience.
When it comes to follow-ups, Kopperfield also empowers your team to respond without delay. Beginning with project intake, Kopperfield routes jobs to custom folders for faster follow-up. For example, Kopperfield can assign any new battery lead to a dedicated team focused on these jobs.
With Kopperfield’s notification settings, contractors can decide when and where to receive alerts, too. Select either email or text to match your individual workflow. Unlike Housecall Pro, Kopperfield also allows contractors to build custom AI-powered automations based on customer actions. If a customer asks a question or seems unhappy, you can use Kopperfield to send a personalized response based on their experience.
Summary
Both Kopperfield and Housecall Pro offer a unique set of tools to help contractors. While Housecall Pro offers tools for an array of industries, Kopperfield targets the needs of electrical, solar, and HVAC professionals to help create a great customer experience and close more jobs in less time.
Putting features aside, there are other reasons why Kopperfield may be a good fit for you or your team. When it comes to pricing, you know what you’re getting with Kopperfield — no hidden fees or add-ons. For certain features, Housecall Pro charges extra fees like for its proposal builder, price book, and call tracking.
Customer service is another area that makes Kopperfield unique. Kopperfield isn’t a large company that puts you through an automated phone tree before you can get support. The team is easy to reach and hyper responsive to questions and requests. They’ll help you get started with custom integrations and implementations so you can see results in no time.
Putting features aside, there are other reasons why Kopperfield may be a good fit for you or your team. When it comes to pricing, you know what you’re getting with Kopperfield — no hidden fees or add-ons. For certain features, Housecall Pro charges extra fees like for its proposal builder, price book, and call tracking.
Customer service is another area that makes Kopperfield unique. Kopperfield isn’t a large company that puts you through an automated phone tree before you can get support. The team is easy to reach and hyper responsive to questions and requests. They’ll help you get started with custom integrations and implementations so you can see results in no time.
Get started with Kopperfield
There are several ways to start using Kopperfield for your business.
- New to software or looking to replace your existing solution? Book a demo with Kopperfield’s sales team or enroll directly in a subscription plan.
- Looking to integrate Kopperfield with your existing technology? Kopperfield works with many contractors who also use Housecall Pro or other tools. With custom integrations, you can use send project details, payment info, and schedules between platforms to better manage your business. If that describes you, contact Kopperfield’s sales team to learn more.
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